Balance Bike Warranty

Babycoo Balance Bike Warranty Information

At Babycoo, we stand by the quality and durability of our balance bikes. Your satisfaction is our top priority, and we are committed to ensuring that our products meet your expectations.

Warranty Coverage

Warranty Period:

Babycoo warrants it’s balance bike to be free from manufacturing defects for 1 years from date of purchase.

What is Covered:

  • Manufacturing defects in material and workmanship.
  • Structural integrity of the bike frame, forks, and handlebars.

What is Not Covered:

  • Damage, accidental or otherwise, to the product while in the possession of the consumer and not caused by a defect in material or workmanship;

  • Damage caused by incorrect assembly of the product;

  • Damage caused by accident, misuse, neglect, theft, tampering with or failure to follow the care and special handling provisions in the Instructions;

  • Damage caused by repairs or alterations of the product.

  • Damage caused by normal wear and tear;

  • Any other cause not arising from defects in material and workmanship;

  • Product being used in a manner other than for recreational purposes;

  • Product being rented or used for commercial purposes;

  • Product being used by riders weighing over the maximum weight listed on the product.


How to Claim Your Warranty

To make a warranty claim, please follow these steps:

  1. Proof of Purchase: Ensure you have a valid proof of purchase (receipt or invoice).
  2. Contact Us: Reach out to our customer service team via email at 
  3. Describe the Issue: Provide a detailed description of the issue along with photos or videos if applicable.
  4. Return Instructions: If necessary, we will provide instructions on how to return the defective product.

Replacement or Repair

Depending on the nature of the defect, we will:

  • Repair the product at no cost.
  • Replace the defective part.
  • Replace the entire product if necessary.

High-Quality Standards

We import balance bikes from well-known brands like Qplay and Yvolution, which meet Europe's strictest standards and enjoy high demand in the USA and Europe. This ensures we provide high-quality bikes to Australian kids.

Babycoo is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product. Babycoo reserves the right to repair, supply replacement parts, or replace a defective product at its discretion. Consumer should return any defective product, in the original box and with all the documents that accompany the product.