Dear Valued Customers,
We are writing to inform you about a printing error on the outer packaging of the Udeas Wooden Baby Walker. It has come to our attention that the packaging incorrectly displays the recommended age as 3 years and up (3+). However, we want to clarify that this product is actually suitable for babies aged 12 months and older, as certified by rigorous testing.
Clarification on Age Recommendation
The Udeas Baby Walker underwent thorough testing by Intertek Testing Services, as outlined in the Test Report Number SHAH01486677. The results confirmed that the walker meets all necessary safety standards for use by children aged 12 months and up. This includes tests for mechanical and physical properties, ensuring that the walker is safe and appropriate for younger children.
How the Error Occurred
This discrepancy was due to a printing error on the packaging. We are currently taking steps to correct this mistake and ensure that future packaging accurately reflects the certified age recommendation of 12 months and older.
Our Commitment to Safety
Your child's safety is our top priority. We apologize for any confusion or concern this error may have caused. Rest assured that the Udeas Wooden Baby Walker is safe and designed to support your child's development from the age of 12 months onwards.
Contact Us
If you have any questions or concerns, please do not hesitate to contact our customer service team info@babycoo.com.au . We are here to assist you and ensure your satisfaction with our products.
Thank you for your understanding and continued support.
Sincerely,
Babycoo Customer Service
