Product Safety Recall

URGENT PRODUCT SAFETY RECALL: Jollybaby Baby Sensory Pull String Toy Whale

Date: 29/07/2026

At BabyCoo Australia, the safety and well-being of your little ones is our absolute highest priority.

We are issuing a voluntary safety recall for the Jollybaby Baby Sensory Pull String Toy Whale sold through our website between [01 January 2025] and [ 28 July 2026].

Product Details

• Product Name: Jollybaby Baby Sensory Pull String Toy Whale

• SKU / Model: JB2209006BNA / 6925783814306

Why is the product being recalled?

During a recent compliance review, we identified that this product was supplied with European standard testing (EN 71) but does not carry the mandatory Australian safety standard certification (AS/NZS ISO 8124) for toys.

Reason the product is recalled
The product may not comply with the mandatory standard for toys for children up to and including
36 months of age as it was not tested to this standard prior to sale. Small parts may detach from
the product.
The hazards to consumers
Risk of serious injury or death from choking if small parts detach from the toy and the child places
them in their mouth.

Please note: There have been 0 reported injuries or incidents related to this product. However, we are taking this precautionary measure to ensure full compliance with Australian safety regulations.

What should you do?

If you have purchased this product, please follow these steps immediately to receive a Full Refund:

1. Stop Using: Immediately stop using the product and keep it out of reach of children.

2. Destroy the Product: You do not need to mail the product back to us. To eliminate any ongoing safety risk, please safely destroy or render the product completely unusable (e.g., cut or break it).

3. Take a Photo: Take a clear photograph showing the destroyed product.

4. Claim Your Refund: Email the photograph along with your Order Number (or proof of purchase) to oneoneplusau@gmail.com.

Once our team receives your email and verifies the disposal, we will immediately process a full refund to your original payment method.

Contact Us

We sincerely apologize for any inconvenience or concern this may cause your family. We are committed to ensuring our products meet the strictest safety standards.

If you have any questions or need assistance with the refund process, please contact our Customer Service team:

• Email: oneoneplusau@gmail.com

• Website: https://babycoo.com.au/

Thank you for your understanding and cooperation.

The BabyCoo Australia Team